Shipping Policy

Shipping Policy

Thank you for shopping with Kellan Audio! This Shipping Policy outlines the terms and conditions for shipping orders placed through our website. By making a purchase, you agree to the terms set forth in this policy.

1. Order Processing

  • All orders are processed after confirmation of the Cash on Delivery (COD) payment option. Please note that we do not accept credit card, debit card, or online payment methods at this time.
  • Orders are processed within 1–2 business days of receipt, excluding weekends and public holidays.
  • You will receive a confirmation email with your order details once it has been processed and shipped.

2. Shipping Method and Delivery Time

  • We offer door-to-door delivery through our trusted logistics partners.
  • Shipping times may vary depending on your location. Estimated delivery times are as follows:
    • Within [Insert City/Region]: 1–3 business days
    • Outside [Insert City/Region]: 3–7 business days
    • Remote Areas: Delivery times may vary, and additional delays may apply.

Please note that the delivery timeline is an estimate, and Kellan Audio is not responsible for any delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping fees are calculated based on your delivery address and will be clearly displayed at checkout before you confirm your order.
  • For certain promotions, free shipping may apply. Any such promotion will be communicated at checkout or in promotional materials.

4. Cash on Delivery (COD)

  • Kellan Audio only accepts Cash on Delivery (COD) as the payment method for orders.
  • Payment for the order will be collected in cash upon delivery of the product(s) to your address.
  • Please ensure that the exact cash amount is available at the time of delivery, as we cannot provide change.

5. Order Tracking

  • Once your order has been shipped, we will send you a tracking number via email, allowing you to track your shipment’s status.
  • Please note that tracking information may take up to 24 hours to update once the package is handed over to the courier service.

6. Delivery Issues

If there are any issues with your delivery, such as:

  • Delayed delivery
  • Damaged goods
  • Incorrect items delivered

Please contact us as soon as possible at [email protected]. We will work with the courier service to resolve the issue and ensure that your order is either corrected or replaced as needed.

7. Address Accuracy

  • It is your responsibility to provide accurate delivery information when placing an order. Please ensure that your name, address, phone number, and any other relevant details are correct to avoid any delays or delivery issues.
  • If there is an error with the address you provided, please notify us immediately at [email protected] before the order is shipped.

8. Order Cancellations

  • If you wish to cancel an order, please contact us within 24 hours of placing the order. Once an order has been shipped, it cannot be canceled.
  • In case of any delivery issues, please reach out to us via [email protected] for assistance.

9. Contact Us

If you have any questions or concerns about your order or shipping details, feel free to reach out to our customer service team:

Kellan Audio
Email: [email protected]