Return and Refund Policy
At Kellan Audio, customer satisfaction is a top priority. We want you to be completely happy with your purchase. This Return Policy outlines the conditions under which returns and exchanges are accepted for products purchased from Kellan Audio. By making a purchase with us, you agree to the terms outlined in this policy.
1. Eligibility for Returns
- Returns are accepted within [Insert number of days] days from the date of delivery, provided that the product is in its original, unused condition and in the original packaging.
- Defective or Damaged Products: If the product is defective or damaged upon arrival, we will accept returns and offer a replacement or refund.
- We do not accept returns or exchanges for items that have been used, altered, or opened, unless the item is defective.
2. How to Initiate a Return
If you wish to return an item, please follow these steps:
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Contact Us: Send an email to [[email protected]] with your order number, a description of the issue, and the reason for the return. If the item is defective or damaged, please include photos of the issue.
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Return Authorization: Once we receive your return request, our customer support team will review it and issue a Return Authorization if applicable. Please note that returns will only be accepted if authorized by Kellan Audio.
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Return Shipping: Once your return is authorized, we will provide instructions for returning the product. Customers are responsible for the cost of return shipping, except in cases of defective or damaged products.
3. Refunds and Exchanges
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Refunds: If your return is approved, we will process a refund once the returned product is received and inspected. Refunds will be issued to the original Cash on Delivery (COD) payment method, i.e., cash will be refunded back to you via the same courier service used for the delivery. Refund processing may take 5–10 business days to complete, depending on the shipping carrier and your location.
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Exchanges: If you prefer an exchange for a different product, we will process it as a return first. You will need to place a new order for the exchange item. The product being exchanged must meet the same criteria as a return (unused, in original packaging).
4. Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened or used items (unless defective or damaged)
- Sale or clearance items
- Gift cards, downloadable products, or digital content
- Custom or personalized items
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order at [[email protected]]. We will either replace the product or provide a full refund, depending on availability.
Please include the following in your email:
- Your order number
- A description of the defect or damage
- Photos of the damaged or defective product (if applicable)
6. Conditions for Returns
To be eligible for a return, the product must meet the following conditions:
- It must be returned in its original, unused condition.
- It must be in the original packaging with all parts, accessories, and manuals.
- Shipping costs for returns are the responsibility of the customer unless the item is defective or damaged.
7. Late or Missing Refunds
If you have not received your refund within the specified time frame, please check with your payment provider. If there is no resolution, contact us at [[email protected]] for assistance.
8. Order Cancellations
You may cancel your order within 24 hours of placing it. After this period, if the item has already been shipped, it cannot be canceled, but you may request a return once the item is delivered.
9. Changes to This Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, with the updated effective date.
10. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our customer service team:
Kellan Audio
Email: [email protected]